How to Open Account and Deposit in CoinEx

How to Open Account and Deposit in CoinEx


How to open an account in CoinEx


How to open a CoinEx Account [PC]

1. Go to the official website of CoinEx www.coinex.com, and then click [Sign up] at the right corner of the top.

How to Open Account and Deposit in CoinEx

2. After you open the page of signing up, enter your [Email], click [Get code] to receive [Email verification code] and fill it in. Then set up your password, click [I’ve read agreed to Terms of Service] after you finish reading it, and click [Sign Up].

How to Open Account and Deposit in CoinEx

Reminder: Your email address is significantly connected to your CoinEx account, so please make sure of the security of this registered email account and set up a strong and complex password that should consist of uppercase and lowercase letters, numbers and symbols). Last, remember the passwords for the registered email account and CoinEx, and keep them carefully.

3. Following the steps before, you will finish opening your account.

How to Open Account and Deposit in CoinEx


How to open a CoinEx Account【Mobile】


Open via CoinEx App

1. Open the CoinEx App [CoinEx App IOS] or [CoinEx App Android] you downloaded, click on the profile icon in the upper left corner.

How to Open Account and Deposit in CoinEx

2. Click on [Please sign in]

How to Open Account and Deposit in CoinEx

3. Choose [Register]

How to Open Account and Deposit in CoinEx

4. Enter [your Email address], enter Referral code (optional), Read and agree to Terms of Service, click on [Register] to verify your email address.

How to Open Account and Deposit in CoinEx

5. Slide to complete the puzzle

How to Open Account and Deposit in CoinEx

6. Check your email, Enter the email verification code sent to your Email box.

How to Open Account and Deposit in CoinEx

7. Set up your password, click on [Confirm]. Now you are able to log in to start trading!

How to Open Account and Deposit in CoinEx

Open via Mobile Web (H5)

1. Enter CoinEx.com to visit CoinEx official website. Click on [Sign Up] to sign up page.

How to Open Account and Deposit in CoinEx

2. You can open an account with an email address:

   1. enter an email address.
   2. press [send Code] to receive Email verification code to your Email-box.
   3. fill [Email verification code] in.
   4. Set up your password
   5. Enter your password again
   6. Enter referral code (optional)
   7. Click [I’ve read agreed to Terms of Service] after you finish reading it.
   8. Click [Sign Up] to finish opening your account.

How to Open Account and Deposit in CoinEx


Download CoinEx App


Download CoinEx App iOS

1. Sign in with your Apple ID, open App Store, search “CoinEx” and press [GET] to download it; or Click on the link below then opened it on your phone: https://www.coinex.com/mobile/download/inner


How to Open Account and Deposit in CoinEx

2. After the installation, return to the homepage and press [CoinEx] to get started.

How to Open Account and Deposit in CoinEx


Download CoinEx App Android

1. Click on the link below then opened it on your phone: https://www.coinex.com/mobile/download/inner
2. Click [Download].
Note: (You’ll need to enable ‘allow install apk from unknown resources’ under your private settings first)
How to Open Account and Deposit in CoinEx

3. Return to your home screen.
How to Open Account and Deposit in CoinEx


Frequently Asked Questions (FAQ) about Open an account


Why can’t I receive emails?

If you didn’t receive your email, you can try the following steps:
1. Check whether you can send and receive emails normally in your Email Client;
2. Please make sure your registered email address is correct;
3. Check whether the equipments for receiving emails and the network is functioning;
4. Try looking for your emails in Spam or other folders;
5. Set up the whitelist of address.
You can click on the blue words to check: How to set up your whitelist for CoinEx emails

The email addresses to be included in the whitelist:

[email protected]
[email protected]
[email protected]
[email protected]

If none of the provided solutions can solve your problem, please submit a ticket for help.


Why can’t I receive SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.
However, you can try to solve the problem following the steps below: 
1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal in your phone;
2. Turn off the function of the blacklist or other ways to block SMS;
3. Switch your phone to Airplane Mode, reboot your phone and then switch off Airplane Mode. 
If none of the provided solutions can solve your problem, please submit a ticket.


How To Deposit Crypto in CoinEx


How to Deposit Cryptos in CoinEx [PC]

1. Visit coinex.com and log in to your account successfully, choose [Deposit] in the drop-down menu of [Assets] on the upper right corner.

How to Open Account and Deposit in CoinEx

2. Take USDT-TRC20 as an example:

 - Search Coin Type [USDT] 
 - Choose Protocol Type [USDT-TRC20]
 - Use [Copy address] or [Show QR code ] to get your Deposit Address in CoinEx

How to Open Account and Deposit in CoinEx

Tip: Please pay attention to the [Deposit Note] on the right column before making a deposit to your CoinEx account.

3. Copy your Deposit Address and paste them into the withdrawal address field on the external platform or wallet.

4. Check the deposit, choose [Assets], [Deposit], [Deposit Records] on the left side.

How to Open Account and Deposit in CoinEx


How to Deposit Cryptos to CoinEx [Mobile]


Deposit Cryptos to CoinEx on the App Store

1. Open CoinEx App and click on [Assets] at the bottom of the right corner.

How to Open Account and Deposit in CoinEx


2. Click on [Deposit]

How to Open Account and Deposit in CoinEx


3. Select the coin you want to deposit. Take BTC as an example:

  1. Search the coin you want to deposit. The coin you want will appear at "Coin List".

  2.  Press this coin at "Coin List".

    How to Open Account and Deposit in CoinEx


4. Click [COPY] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit

How to Open Account and Deposit in CoinEx

5. Check the deposit

Deposit Cryptos to CoinEx on Google Play

1. Open CoinEx App and click on [Assets] at the bottom of the right corner.

How to Open Account and Deposit in CoinEx

2. Click on [Deposit]

How to Open Account and Deposit in CoinEx

3. Select the coin you want to deposit. Take BTC as an example:

  1. Search the coin you want to deposit. The coin you want will appear at "Coin List".

  2.  Press this coin at "Coin List".

    How to Open Account and Deposit in CoinEx

4. Click [COPY] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit

How to Open Account and Deposit in CoinEx

5. Check the deposit

How to Open Account and Deposit in CoinEx


Frequently Asked Questions (FAQ) about Deposit


How long does it take my deposit to arrive? 

Three procedures of a cryptocurrency transfer: Withdrawn ➞ Block Confirmations ➞ Deposited. 
Users can check the detailed transaction information on the respective blockchain explorer after the deposit was sent out to the network successfully. The arrival time will depend on the number of the required confirmation(s) for deposit on CoinEx. When the required confirmation(s) is/are reached, your deposit will successfully arrive.


Is there any minimum or maximum limit for deposit?

CoinEx only sets a MINIMUM limit for cryptocurrency deposit.


Minimum Deposit and Deposit Fee

Note: If your deposit amount is less than or equal to the minimum deposit amount, the deposit will NOT be added to your account balance OR refundable. Please make sure to check the minimum deposit amount before making a deposit.
Click to check Minimum Deposit and Deposit Fee


What is Transaction ID?

Transaction ID (TXID), also known as transaction hash, is a string of characters calculated based on the size, time, type, creator and machine of each cryptocurrency transaction. It is equivalent to the identity certificate (ID) of each cryptocurrency transaction, with uniqueness and immutability. Also, it can be regarded as the “transaction serial number" when transferring money with  a bank card.


Why can’t I find Transaction ID?

Due to network crowdedness, your transaction might be delayed and it will take longer to generate a transaction ID for your transfer. Please kindly wait.
If you fail to see any TXID for a long time, please contact the withdrawal platform to check if they have sent your assets successfully.


What is Confirmation?

Confirmation refers to the process in which the transaction is included in the block and added to the blockchain. When a transaction is broadcasted to the blockchain network, it is presented to be packed in a block by the miners. Once the transaction is included in a block, the transaction will have 1 confirmation. Besides, the number of confirmations for a transaction represents the number of blocks that contain this transaction. In general, the more confirmations it gets, the more irreversible the transaction will be.


Why the deposit is not credited to my account yet?

No one can affect the speed when transactions are confirmed on the blockchain, which is purely based on the conditions of the network. Time for block generation varies from coins to coins and so do required confirmations. Therefore, the exact arrival time of your deposit depends on network crowdedness. Your deposit will be credited to your account when confirmations meet CoinEx deposit confirmation requirement.


Can I cancel the pending deposit?

It depends on your withdrawal platform. In general, if the TXID is already available on the blockchain explorer, you will NOT be able to cancel this deposit. 


Can I change my deposit address?

You can click [Use new address] on the deposit page to change the address.
Note: Only the used address can be changed. If the address has never been used, CoinEx cannot generate a new address.


What happens if I deposit to my old address?

Don’t worry. Your deposit to old deposit address will be  credited to your account if you still use the deposit address.


What should I do if deposit to a wrong address?

Digital currency transactions are irreversible. Once it is sent out, only the receiver can return the coin to you and CoinEx is unable to help you get it back. In this case, we suggest you contact the recipient platform of the wrong address for help. If you do not know whose address is, the assets will not be recovered.


Why hasnt my account balance increased when the transaction gets enough confirmations?

1. Different coins have different confirmation requirement for deposit. Please confirm carefully whether your deposit address is correct and whether the confirmation qty reaches to the deposit requirement.
2. If you mistakenly deposit via smart contract, please submit a ticket for assistance.
3. If your deposit address is correct with enough confirmations yet your account balance didn’t increase, please submit a ticket to contact support for assistance.


What should I do if I didnt receive the asset after a deposit?

1. If the transaction is confirmed on the blockchain (it has enough confirmations), and the transfer amount is over the minimum deposit amount but your CoinEx account still didnt receive, please submit a ticket for assistance.
2. If the transaction is confirming on the blockchain (it doesnt have enough confirmations), please kindly wait for block packing and confirmation.
3. If you fail to see any TXID for a long time, please contact the withdrawal platform for help to check if they have sent your assets successfully.


What should I pay attention to when deposit a label Coin? 

When deposit label coins to CoinEx, you are supposed to  fill in the  deposit address and Memo/Tag/Payment ID/Message at the same time. If you forget to attach labels, your assets will be LOST and NOT refundable. Please be careful to avoid unnecessary property loss!

Coin Type Label Type
CET-CoinEx Chain Memo
BTC-CoinEx Chain Memo
USDT-CoinEx Chain Memo
ETH-CoinEx Chain Memo
BCH-CoinEx Chain Memo
BNB Memo
DMD Memo
EOS Memo
EOSC Memo
IOST Memo
LC Memo
ATOM Memo
XLM Memo
XRP Tag
KDA PublicKey
ARDR Message
BTS Message
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